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Support & FAQ

Support

Do you have any questions or need support using TestBench Cloud Services for your project? The imbus TestBench technical support team is friendly, fast, competent and here to help in either English or German.

Our technical support team is available from 9 a.m. to 5 p.m. (CET) on workdays (except Saturdays and German national holidays). You can contact our technical support team at support@testbench.com. The email support during periods is included in your TestBenchCloud Services paid subscription agreement at no extra cost.

 

FAQ

1. General

Are updates included?
All updates are included and installed automatically by the system.

What if I forgot my login data for mytestbench (TestBench website and TestBench Shop)?
Go to www.testbench.com/en-us/mytestbench and click on "Forgot your password".  Enter the email address by which you're registered here. You will then receive a verification code by email and you can  set your new login data. Or click on "Forgot your username". Enter the email address by which you're registered here. You will then receive an email containing your username.

What if I want to change my login data or my personal data for mytestbench?
Go to www.testbench.com/en-us/mytestbench, enter your username or email and your password into the form and log in. Click at the menu on mytestbench, then on "Edit Profile" or "Edit Logindata". At "Edit Profile" you can change your personal data, upload a profile picture or subscribe or unsubscribe to our newsletter. At "Edit Logindata" you can change your username, email or password for the login to the mytestbench area.

What if I forgot my login data for the TestBench Cloud Services?
For tenant and username please contact your tenant adminstrator. For password please click on the button at the login screen of TestBench Cloud Services to request a new password.

What if I want to export my data from TestBench Cloud Services?
All data in the TestBench Cloud Services will be stored for 30 calender days after your trial or subscription ended. Within this period you can export your data from TestBench Cloud Services. Please write an email to support@testbench.com with the subject "Data Export". The email must contain your tenant name.

Can I import existing data (test cases, etc.) from other systems such as Jira into the TestBench?
There are predefined import/export plugins available via mytestbench.com. TestBench Cloud Services also offers a comprehensive REST API, which enables you to write individual importing solutions according to your needs. Please sign in to our newsletter to stay up to date about latest plugins and REST API features.

Is it possible to give different rights to different users in the TestBench Cloud Services?
Yes, you can assign different roles to a user: tenant administrator, testmanager, test analyst and tester. Each user with administrator rights is able to set the user rights.

What is a tenant?
A tenant is one customer of TestBench Cloud Services. Each tenant contains a set of products and a set of users. Different tenants are completely isolated from each other on data level.

What is a tenant administrator?
A tenant administrator is a role that must be assigned to at least one user in each tenant. The role is used to maintain products and to create and delete user accounts.

Is there a dashboard where I can review my project status?
Each element (e.g. an epic or a test case) has an activity marker which visualizes status/progress of this element. So current project status is visible on the home screen and the overview page of each product.

2. Products

What is a product?
A product represents the system you have to test, e.g a mobile app, a web app, an application or a set of features or a subsystem of an IT-system or any other thing you want to test.

When I log in, I see the TestBench logo, but I don't see my products.
You have not been assigned to any product roles yet. Ask the test managers of your product (or an tenant administrator) to assign you product roles. Note: If you are tenant administrator and you do not see any products, there are no products. But you can create new products by using the "+"-button.

In the product overview I see some products, but I can't create new products.
Only tenant administrators can create products. Ask your tenant administrator to either create the products for you or to give you tenant administrator role.

In the product overview I see different symbols. What do they mean?
The symbols indicate the severity of an activity.

blue noteThe blue note means that the activity was created less than seven days ago and has to be done.

 

orange flashThe orange flash symbolizes an activity that needs to be worked on with a high priority. The activity has been in the status "note" for seven days.

 

red flame  Red flame means highest priority. The unfinished activity has been in the status "flash" for seven days and needs to be worked on immediately.

3. Requirements

I see the content of a product, but I can't create an epic or a (free) testcase.
Only test managers or test analysts can create new epics and (free) testcases. Ask your test manager or test analyst to create the products for you or your tenant administrator to assign the test manager or test analyst role to you.

Why can't I change the content of an epic, a user story or a (free) test case?
Only test managers or test analysts can change the content of epics, user stories and (free) testcases. Ask your test manager or test analyst to make the changes for you or your tenant administrator to assign the test manager or test analyst role to you. Note: Name and status of preconditions can be changed if you have the role of a tester.

What is a free test case?
Normally, a test case is assigned to a specific user story. A free test case allows you to create a test case without such an assignment.

4. Specifications

What are preconditions?

Preconditions are conditions that must be met before the test case can be executed. Test case preconditions can include e.g. conditions on  test environment, test data (e.g. specific database content), software under test, hardware, etc. If you want the tester to perform certain checks at the beginning of the test execution e.g. insert specific test data into a database, which is necessary to execute the test case, please specify test steps within the block "Preparation" instead.

Where can I create preconditions?
Simply type your precondition into the test case or select a displayed suggestion. The system automatically creates a new precondition or assigns an existing one.

When I change the status of a precondition, where will the new status be displayed?
The preconditions relate to the entire product. If you change the status of a precondition in one usage, than all usages will be updated. The status of a precondition can be changed in an epic, an user story or a free test case.

Is there a overview of preconditions?
A list of preconditions is availabe at the level of epics and user stories. These contain a list of all preconditions that are used in the underlying test cases.

What does the status "ready" mean?
The status "ready" is displayed when all specifications of a (free) test case are complete. That means that the (free) test case has a description and preconditions (all preconditions are fulfilled or marked as "empty") and that there is at least one test step per test block or it is marked as "empty".

Can I reuse test steps?
No, test steps can't be reused.

5. Executions

I want to start the test case execution, but there is no button "start".
The button "start execution" in a (free) test case is only displayed, when all blocks of the test sequence are fulfilled. That means that all preconditions must have the status "fulfilled" or be marked as "empty" and in the test blocks have to be at least one test step per test block or it has been marked as "empty".

Note: Before the button "start execution" is displayed, there is already an entry "start execution" in the menu on the left side, which can be used to execute an incomplete test case.

6. Defects

Where and when can I record defects?
You can enter a defect report in a test case or within a certain test step of a test case. The defect recorded it then automatically assigned to this test case and test step.

What is a global defect?
A global defect is a defect that does not correspond to single test steps, but to the complete test case or a larger part of its test sequence.

7. Rights of Access and Use

What is a license and a tenant why do I need it?
To access and use TestBench Cloud Services a respective subscription is required (for the trial period of TestBench Cloud Services see point 9.). The contractual partner of the end user (your company) regarding the subscription is Avangate, B.V. (De Cuserstraat 93, 1081 CN Amsterdam, Netherlands). Different subscription periods are available, i.e. per month, per quarter or per year. The end user can subscribe for single user or specific numbers of concurrent users. When subscribing a corresponding tenant has to be entered by you for each subscription. That means that for each subscription only one tenant can be entered, whereas one or more subscriptions with regard to one tenant are possible. The maximum numbers of single or concurrent users which are attributed to one tenant are defined by all subscriptions where you have entered this tenant. All information about prices and rights of access and use can be found here.

How am I going to receive my authorization code?
You will receive an email right after subscribing containing your authorization code.

How do I know when the subscription expires?
With regard to the trial period of TestBench Cloud Services (see point 9.) you will receive respective email reminders and information will appear on your login screen. The same applies for fee-based subscriptions. Without new subscription the right to access and use TestBench Cloud Services expires automatically upon the end of the trial period or subscription term, unless prolongations of the term of TestBench Cloud Services (“automatic renewal”) have been subscribed. You can login to www.testbench.com/en-us/mytestbench/my-licenses to see the subscription status.

How can I terminate an “automatic renewal”?
Login to www.testbench.com/en-us/mytestbench/my-licenses to see the subscription status. If prolongations of the subscription (“automatic renewal”) have been subscribed, for cancelling please click on the button "Order details on Avangate" for the corresponding license. You will be redirected to the Avangate "myAccount" area. Click on "Stop automatic subcription renewal". You will then receive a confirmation email about the cancellation. If “automatic renewal” is cancelled the respective current subscription does not terminate with immediate effect but after expiration of the applicable subscription term and will not be prolonged.

8. Billing

What payment methods are accepted?
Our merchant-of-record for TestBench Cloud Services as a Service Avangate, B.V. (De Cuserstraat 93, 1081 CN Amsterdam, Netherlands) accepts credit card (Visa/MasterCard, American Express), PayPal and wire transfer. These payment methods are available worldwide. There are also various payment methods, which are only available in certain countries. You can fnd all accepted payment methods in your Avangate B.V. shopping cart (Step 2: Billing information / Payment options).

Is payment data secure?
The services of our merchant-of-record for TestBench Cloud Services as a Service Avangate B.V. are PCI DSS Level 1 Certified (Payment Card Industry Data Security Standard). PCI DSS is the most important security standard for the card payment industry. All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to servers of Avangate B.V. is encrypted. All these servers are certified McAfee Secure and scanned daily by ScanAlert for known vulnerabilities.

Who will offer support related to orders, payment and delivery?
Support is offered by our merchant-of-record for TestBench Cloud Services Avangate B.V. Please follow this link for updated support information of Avangate.

Note: For technical assistance regarding TestBench Cloud Services please follow this link.

9. Trial Period

What is the free-of-charge trial period?
You may access and use TestBench Cloud Services free-of-charge during a trial period of 30 calendar days. The trial period starts after subscription of the trial period when you have entered your authorization code. The trial period expires automatically. 30 concurrent users in total can access and use TestBench Cloud Services during the trial period. The functionalities of TestBench Cloud Services during the trial period are the same as for the use of TestBench Cloud Services during fee-based subscriptions.

Can I continue working with my data which I entered or uploaded during the trial period?
Your data will be stored for one month after the end of the trial period. Until then, the end user (your company) may decide whether they want to subscribe fee-based and – as soon as the applicable fee-based subscription is valid – you can continue working with your previous data entered or uploaded within TestBench Cloud Services during the trial period. As a tenant adminstrator you can login into your personal area on www.testbench.com/en-us/mytestbench and then go to the online shop of Avangate B.V..

10. Privacy

What is our privacy policy?
Please click here to read the Privacy Policy which applies for imbus AG’s e-commerce platform under www.testbench.com. This Privacy Policy does not apply for the online shop of Avangate B.V. Your privacy and security are very important to us so do not hesitate to get in touch by using the contact information in the Privacy Policy if you have any further questions in this respect. Regarding the processing of personal data within TestBench Cloud Services imbus AG is a Sub-Processor of Avangate B.V., but Avangate B.V. does not have access to the data processed within TestBench Cloud Services. imbus AG has entered into a Sub-Processing Agreement with Avangate B.V. in accordance with applicable data protection law.

Where is my data hosted?
Your data uploaded or entered within TestBench Cloud Services is hosted on the Open Telekom Cloud in Germany. The operation of the Open Telekom Cloud and the TestBench Cloud Services is subject to the strict requirements of the European and German data protection law. In order to meet the security and data protection requirements, all services of the Open Telekom Cloud are subject to their own specifications and are regularly audited and certified by independent institutions. You can find more information about the Open Telekom Cloud here.

What happens to my data if a subscription expires?
You can export your data uploaded or entered within TestBench Cloud Services up to one month after termination or expiration of the applicable subscription for TestBench Cloud Services or after expiration of the trial period. After this retention period your data will be deleted automatically and permanently.