Support & FAQ
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Do you have any questions or need support using TestBench Cloud Services for your project? The imbus TestBench technical support team is friendly, fast, competent, and here to help in either English or German.
Our technical support team is available from 9 a.m. to 5 p.m. (CET) on workdays (except Saturdays and German national holidays). You can contact our technical support team at firstname.lastname@example.org. The email support during periods is included in your TestBenchCloud Services paid subscription agreement at no extra cost.
Are updates included?
All updates are included and installed automatically by the system.
What if I forgot my login data for mytestbench (TestBench website and TestBench Shop)?
Go to www.testbench.com/en-us/mytestbench and click on "Forgot your password". Enter the email address by which you're registered here. You will then receive a verification code by email, and you can set your new login data. Or click on "Forgot your username". Enter the email address by which you're registered here. You will then receive an email containing your username.
What if I want to change my login data or my data for mytestbench?
Go to www.testbench.com/en-us/mytestbench, enter your username or email and your password into the form and log in. Click at the menu on mytestbench, then on "Edit Profile" or "Edit Logindata". At "Edit Profile," you can change your data, upload a profile picture, or subscribe or unsubscribe to our newsletter. At "Edit Logindata" you can change your username, email, or password for the login to the mytestbench area.
What if I forgot my login data for the TestBench Cloud Services?
For tenant and username, please contact your tenant administrator. For a password, please click on the button at the login screen of TestBench Cloud Services to request a new password.
What if I want to export my data from TestBench Cloud Services?
All data in the TestBench Cloud Services will be stored for 30 calendar days after your trial or subscription ended. Within this period, you can export your data from TestBench Cloud Services. Please write an email to email@example.com with the subject "Data Export". The email must contain your tenant name.
Can I import existing data (test cases, etc.) from other systems such as Jira into the TestBench?
There are predefined import/export plugins available via mytestbench.com. TestBench Cloud Services also offers a comprehensive REST API, which enables you to write individual importing solutions according to your needs. Please sign in to our newsletter to stay up to date about the latest plugins and REST API features.
Is it possible to give different rights to different users in the TestBench Cloud Services?
Yes, you can assign different roles to a user: tenant administrator, test manager, test analyst, and tester. Each user with administrator rights can set user rights.
What is a tenant?
A tenant is one customer of TestBench Cloud Services. Each tenant contains a set of products and a set of users. Different tenants are entirely isolated from each other on the data level.
What is a tenant administrator?
A tenant administrator is a role that must be assigned to at least one user in each tenant. The role is used to maintain products and to create and delete user accounts.
Is there a dashboard where I can review my project status?
Each element (e.g., an epic or a test case) has an activity marker that visualizes the status/progress of this element. So current project status is visible on the home screen and the overview page of each product.
2. Trial Period
What is the free-of-charge trial period?
You may access and use TestBench Cloud Services free-of-charge during a trial period of 30 calendar days. The trial period starts after subscription of the trial period when you have entered your authorization code. The trial period expires automatically. Thirty concurrent users in total can access and use TestBench Cloud Services during that trial period.
Or you can choose the trial version "TryNow" during a trial period of 24 hours. The trial period starts when you click on the button "Start TestBench". The trial period expires automatically. One user can access and use TestBench Cloud Services during that trial period.
The functionalities of TestBench Cloud Services during the trial period are the same as for the use of TestBench Cloud Services during fee-based subscriptions.
Can I continue working with my data which I entered or uploaded during the trial period?
Your data will be stored for one month after the end of the trial period. Until then, the end-user (your company) may decide whether they want to subscribe fee-based, and – as soon as the applicable fee-based subscription is valid – you can continue working with your previous data entered or uploaded within TestBench Cloud Services during the trial period. As a tenant administrator, you can log in to your area on www.testbench.com/en-us/mytestbench and then go to the online shop of 2Checkout.
What payment methods are accepted?
Our merchant-of-record for TestBench Cloud Services as a Service 2Checkout accepts credit card (Visa/MasterCard, American Express), PayPal, and wire transfer. These payment methods are available worldwide. There are also various payment methods, which are only available in certain countries. You can find all accepted payment methods in your Avangate B.V. shopping cart (Step 2: Billing information / Payment options).
Is payment data secure?
The services of our merchant-of-record for TestBench Cloud Services as a Service 2Checkout are PCI DSS Level 1 Certified (Payment Card Industry Data Security Standard). PCI DSS is the most important security standard for the card payment industry. All transactions are made using an SSL connection (128 bytes) provided by Verisign. The data sent from your browser to servers of 2Checkout is encrypted. All these servers are certified McAfee Secure and scanned daily by ScanAlert for known vulnerabilities.
Who will offer support related to orders, payment, and delivery?
Support is offered by our merchant-of-record for TestBench Cloud Services 2Checkout. Please follow this link for updated support information of 2Checkout.
Note: For technical assistance regarding TestBench Cloud Services, please follow this link.
Where is my data hosted?
Your data uploaded or entered within TestBench Cloud Services is hosted on the Open Telekom Cloud in Germany. The operation of the Open Telekom Cloud and the TestBench Cloud Services is subject to the strict requirements of the European and German data protection laws. To meet the security and data protection requirements, all services of the Open Telekom Cloud are subject to their specifications and are regularly audited and certified by independent institutions. You can find more information about the Open Telekom Cloud here.
What happens to my data if a subscription expires?
You can export your data uploaded or entered within TestBench Cloud Services up to one month after termination or expiration of the applicable subscription for TestBench Cloud Services or after the expiration of the trial period. After this retention period, your data will be deleted automatically and permanently.
5. Rights of Access and Use
What are a license and a tenant and why do I need it?
To access and use TestBench Cloud Services, a respective subscription is required (for the trial period of TestBench Cloud Services see point 9.). The contractual partner of the end-user (your company) regarding the subscription is 2Checkout. Different subscription periods are available, i.e., per month, per quarter or year. The end-user can subscribe to a single user or a specific number of concurrent users. When subscribing, a corresponding tenant has to be entered by you for each subscription. That means that for each subscription, only one tenant can be entered, whereas one or more subscriptions about one tenant are possible. The maximum numbers of single or concurrent users, which are attributed to one tenant, are defined by all subscriptions where you have entered this tenant. All information about prices and rights of access and use can be found here.
How am I going to receive my authorization code?
You will receive an email right after subscribing containing your authorization code.
How do I know when the subscription expires?
About the trial period of TestBench Cloud Services (see point 9.), you will receive respective email reminders, and information will appear on your login screen. The same applies to fee-based subscriptions. Without a new subscription, the right to access and use TestBench Cloud Services expires automatically upon the end of the trial period or subscription term unless prolongations of the term of TestBench Cloud Services (“automatic renewal”) have been subscribed. You can log in to www.testbench.com/en-us/mytestbench/my-licenses to see the subscription status.
How can I terminate an “automatic renewal”?
Login to www.testbench.com/en-us/mytestbench/my-licenses to see the subscription status. If prolongations of the subscription (“automatic renewal”) have been subscribed, for canceling please click on the button "Order details on 2Checkout" for the corresponding license. You will be redirected to the 2Checkout "myAccount" area. Click on "Stop automatic subscription renewal". You will then receive a confirmation email about the cancellation. If “automatic renewal” is canceled ,the respective current subscription does not terminate with immediate effect but after expiration of the applicable subscription term and will not be prolonged.